Follow these steps
1
Confirm the printer has paper, ink or toner, no error light and is connected to power.
2
For Wi-Fi printers, ensure the printer and computer use the same network.
3
Open Settings > Bluetooth & devices > Printers & scanners and make the correct printer the default.
4
Open the print queue and cancel stuck jobs, then restart the printer and computer.
5
Run the Windows printer troubleshooter.
6
Download the latest driver directly from the printer manufacturer if the problem continues.